A little clarity
goes a long way.
From your first visit to your patient portal, here’s what to expect.
Still wondering? Ask us ↗Can I book online?+
For appointment-based services, choose a service and time on the booking page. Confirm your details using the verification code.
Can I speak with a person?+
Yes. Contact the team whenever you need help or prefer a personal conversation.
How do I book an appointment?+
Choose Book a visit to explore availability. With an activated portal account, you can also manage appointments linked to your patient record.
What should I complete before my first visit?+
After account verification, complete your contact and emergency details, medical and dental history, medications, allergies, and the practice’s intake acknowledgments. You can also upload your photo ID and insurance card privately.
Can I upload my insurance card?+
Yes. Sign in, open Insurance, and upload the front and back as clear JPG, PNG or WebP images. Review the extracted suggestions and confirm your member details before requesting eligibility.
Does a coverage check guarantee my treatment is covered?+
No. Eligibility reflects the payer’s response at the time checked. Your plan’s limits, exclusions, network rules and treatment details affect payment. The team can help clarify an estimate.
How do I change or cancel my appointment?+
Use Appointments in your portal for visits linked to your account. The practice’s notice period applies. If a visit is missing or a change is blocked, contact the team.
Can I talk to a person?+
Absolutely. Use the practice’s contact page or send a private portal message. Messages are reviewed by the team and are not an emergency service.
Why can’t I see an appointment made by the front desk?+
Ask the team to link the appointment to your verified patient record. Matching a phone number or email alone does not grant access to a booking.
What happens when I use the website assistant?+
The assistant is an automated service for general questions and booking help. Ask the practice for clinical advice. Share private documents only in the signed-in patient portal.
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